Tel: 0845 880 0694
Frequently Asked Questions
Click on the links to find the answers to your frequently asked questions:
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I have a serious health complaint; are you sure you can cover me?
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Will I be paying a higher premium because of my medical condition?
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Do I need to take my travel insurance policy with me when I travel abroad?
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How will I receive my policy documents if I book my travel insurance online?
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How do I view the emailed version of my travel insurance policy?
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What can I do to make sure that nobody sees the financial information I input into the site?
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I have a medical condition. Will this be covered under my travel insurance policy?
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If I buy a group or couple policy, are we covered when travelling alone?
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Can I choose to not have insurance for my pre-existing medical conditions?
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What information will I have to disclose when I call your service number?
Answers
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Can I contact InsureForAll by telephone?
Yes, for new quotes or bookings you can contact our call centre on 0845 8800694 - opening hours: Mon-Fri 8am-8pm, Sat 9am-6pm, Sun 10am-4pm
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I have a serious health complaint; are you sure you can cover me?
We cannot guarentee cover for everyone. We can however promise to ask you the right questions quickly and in a professional manner, after which our advisors hope to offer you a suitable quotation for cover.
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Will I be paying a higher premium because of my medical condition?
Naturally there is an increase in premium associated with covering slightly higher risk conditions, but with our experience in providing low cost cover, we can minimise this risk as much as possible.
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Are there any policy conditions that I should be aware of?
You should read the policy conditions carefully to make sure they suits your requirements. The policy summary is available on the web site. As with all insurance policies there are conditions: for example there are excesses under most sections of the policy, and you are signing, electronically, to confirm that you abide by the conditions. It is a serious offence to misrepresent material facts under an insurance contract (i.e. you confirm, in signing, that there are no pre-existing medical reasons increasing the risk of treatment being required away from home).
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I didn't have time to book my travel insurance policy before I departed. Can I arrange cover now, even though I am abroad?
No. Cover is not available once you have left the UK.
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Do I need to take my travel insurance policy with me when I travel abroad?
Yes. This documentation provides you with information and emergency telephone numbers you may need whilst abroad. It will also provide details of any supporting documentation that may be required in the event of a claim (i.e. loss reports, receipts etc.).
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How will I receive my policy documents if I book my travel insurance online?
A printable version of your policy will become available once the online booking process is complete. You will also receive an emailed copy to the email address entered into the application form, which will include your insurance certificate and important policy notes. A copy of the full Policy Wording will be posted to you if you select the 'post' option at the end of the application process.
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How do I view the emailed version of my travel insurance policy?
You will need a current version (4 or above) of Adobe Acrobat Reader to open the attachments. This is a free programme which can be downloaded from the Adobe website by clicking here.
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What can I do to make sure that nobody sees the financial information I input into the site?
All the information you provide is encrypted, meaning it is secure against possible interception.
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I have a medical condition. Will this be covered under my travel insurance policy?
We can provide cover for many pre-existing medical conditions subject to screening. There are two easy and quick ways to be screened, either via our online medical screening system or over the phone on 0845 880 0694. Either way you’ll be taken through a few carefully worded questions which will help us to provide you with a tailored quote.
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I'm going skiing. Does this policy cover winter sports?
InsureForAll offer a single trip winter sports cover. Cover has a maximum duration of 45 days. This cover is available in Europe (maximum age is 74) and Worldwide (maximum age is 69).
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Do you have an age limit on your travel insurance policies?
We offer single trip travel insurance up to age 99 online and older age groups can obtain a quote via our sales team on 0845 880 0694. Our annual multi-trip policies are available for ages 65-74 years. If you turn 75 whilst under cover on our annual policy your policy will continue to run until the date of expiry.
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If I buy a group or couple policy, are we covered when travelling alone?
Yes, providing that all individuals are named on the policy.
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How do I make a claim against my travel insurance policy?
You can contact the claims department by telephone. The relevant telephone numbers are displayed on your travel insurance schedule.
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What if I want to cancel my travel insurance policy?
A refund of premium can be allowed if your policy is cancelled before the start date shown on the policy or within the 14-day approval period (whichever is sooner) if the policy does not meet your requirements. Just telephone us or email your request to our customer services department.
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I am not living in the UK. Will InsureForAll cover me?
Unfortunately InsureForAll is unable to offer travel insurance if you are not a resident of the UK (England, Scotland, Wales, Northern Ireland and the Isle of Man).
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Can I include other members of my family on the one policy from InsureForAll even though they're aged below 65?
InsureForAll is only able to provide travel insurance cover for people aged over 65. If you are travelling with other family members and you wish to arrange travel insurance we would recommend using Holiday Insurance Web.
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What is the excess on the policy?
Please check your policy summary for details of your excesses as these may vary dependent on the benefit you are claiming for.
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Can I choose to not have insurance for my pre-existing medical conditions?
Yes. When you purchase, your schedule will state that there is no cover in place for your pre-existing medical conditions unless you have declared these to us and we’ve confirmed in writing. This means that if you have medical conditions and you decide you don’t want them covered you can go ahead and buy your travel insurance online or you can call our sales team. If you do want cover for your pre-existing medical conditions then you simply add your medical conditions at step 3 of the online quote process or alternatively you can call us on 0845 880 0694.
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What information will I have to disclose when I call your service number?
Our advisors will take you quickly and discretely through some specially chosen questions in order to obtain a quote. You will be asked about any pre-existing medical conditions you may have, but the questions won't be intrusive or irrelevant in any way.